More than 80 Zarraffa’s Coffee franchise outlets open

By Sarah Stowe | 06 Apr 2020 View comments

More than 80 Zarraffa’s Coffee franchise outlets remain open across New South Wales, Western Australia and the brand’s home state of Queensland.

Customers are still able to enjoy a takeaway or drive-through coffee, despite the current restrictions imposed by COVID-19.

Zarraffa’s CEO Marnie Sheldon said “With so much uncertainty at the moment, knowing we can still provide a simple cup of coffee to our loyal customers and while keeping our local businesses open, is a priority.”

Zarraffa’s Coffee franchise outlets open

All stores will also have a maximum allowance of people at each location, depending on the area within. The maximum number will be displayed upon entry, to comply with the 4m2 distancing measures.

Stores will implement markings on the floor to help guide customers with these new social distancing measures, have removed tables and chairs and placed signs around the stores to be as helpful as possible.

Zarraffa's Coffee franchise outlets open for drive-through and takeaway | Inside Franchise Business

Zarraffa’s Coffee franchise outlets open for drive-through and takeaway | Inside Franchise Business

Sheldon said that the implementation of the drive-through model in 2009 has laid excellent groundwork for operations and provided a framework for a large number of Zarraffa’s stores to cope with the trading restrictions.

“Seventy per cent of stores are now drive-through, making things easier for customers but we are also heavily focused on how we can work with our shopping centre and strip mall locations to keep everyone’s doors open.

“Some of our landlords have gone above and beyond to try and help us keep our doors open, particularly working together to meet these hard times with a united front.”

Sheldon pointed out people still need life’s simple pleasures – a daily cup of coffee and connection.

“Our businesses, are here for their communities, to provide a bit of (socially distanced) conversation and serve up that sense of normality, as people go about their day-to-day activities.”