KFC suspends dine-in option

By Sarah Stowe | 18 Mar 2020 View comments

KFC Australia is suspending its dine-in option in response to the call for social distancing in the community.

The fried chicken favourite will continue to offer drive-through, pick-up and delivery.

It is also trialling a ‘kerbside service’ where restaurant team members will deliver click and collect orders to the carpark.

KFC boosts hygiene measures

At this time of heightened health and safety measures KFC is also boosting its hygiene practices. All team members will undergo compulsory COVID-19 training on increased safety measures and hygiene standards to ensure staff are serving customers safely.

KFC is also employing compulsory use of hand sanitiser after every cash transaction and increased frequency of handwashing, above industry standards.

Nikki Lawson, CEO KFC Australia and New Zealand said, “We have been closely monitoring the COVID-19 situation and know that social distancing is key to minimising the spread of the disease which is why we’re making a few changes.

“For all of our restaurant teams, we’ve introduced a question (on our clock in system) that asks them if they have checked their temperature and if they feel ok to start their shift, and we’ll continue to communicate our health and safety measures with our teams and their parents /guardians to ensure their well-being.”

Collins Foods closed KFC outlet

Last week Collins Foods, which operates 240 KFC stores as a franchisee, took swift action at one of its outlets. A store in Brisbane was closed after a staff member tested positive to COVID-19 and it will remain shuttered for the immediate future.