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Pizza Hut franchisee in legal stoush for alleged sham contracting, underpayment: updated

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A Pizza Hut franchisee on the Gold Coast is facing Court for alleged sham contracting activity and underpaying an Indian delivery driver more than $6000. Inside Franchise Business: Pizza Hut franchisee in hot water with FWO.

The Fair Work Ombudsman (FWO) has commenced legal action in the Federal Circuit Court against Gold Coast man Dong Zhao, who owns and operates the Pizza Hut franchise outlet at Upper Coomera.

Also facing Court is Zhao’s company Skyter Trade Pty Ltd.

FWO inspectors investigated Zhao’s franchise  outlet as part of an activity that involved audits of more than 30 Pizza Hut outlets and identified widespread non-compliance in the franchise network.

It is alleged inspectors found that Zhao had asked a delivery driver he engaged at his Pizza Hut outlet to provide an Australian Business Number and then treated him as an independent contractor between November 2015 and May 2016. The FWO alleges the driver ought to have been engaged as an employee and the arrangements amount to ‘sham contracting’.

The driver, an Indian national aged in his 20s, was in Australia as a dependent on his wife’s international student visa at the time.

It is alleged that in an interview with a fair work inspector, Zhao admitted that he paid the employee a flat rate of pay of no more than $16 per hour.

However, as an employee rather than an independent contractor, the worker was entitled to receive at least $20.36 for ordinary hours and up to $40.72 for overtime and public holiday work under the Pizza Hut enterprise agreement that applied to the business.

He was allegedly also underpaid a per-delivery entitlement, superannuation and a uniform allowance. The driver has now been back-paid in full.

It is also alleged that Zhao and his company failed to comply with a Notice to Produce employment records and contravened pay slip and record-keeping laws, including by providing false records to the fair work watchdog during its investigation.

Skyter Trade Pty Ltd faces penalties of up to $54,000 per contravention and Zhao faces penalties of up to $10,800 per contravention.

The FWO Natalie James is also seeking orders that Zhao’s company commission retrospective and future audits of pay practices at his Pizza Hut outlet and rectify any underpayments discovered, and to display a workplace notice containing information about minimum lawful pay rates and FWO contact details.

The matter is listed for a directions hearing in the Federal Circuit Court in Brisbane on August 7.

The FWO’s activity focused on Pizza Hut outlets and involved audits of 34 franchised Pizza Hut stores, of which 32 engaged delivery drivers. Non-compliance was identified in at least 24 stores and seven franchisees had misclassified their delivery drivers as contractors when they were in fact employees.

As a result of the activity, three Pizza Hut franchisees have entered into Enforceable Undertakings with the FWO and 11 were issued with Compliance Notices.

The fair work watchdog is continuing to finalise investigations into a number of other franchisees and further enforcement action is possible.

In a recent speech, James raised concerns about the impact that fierce competition in the pizza sector, which had been dubbed the ‘pizza wars’, was having on the pay packets of vulnerable workers employed in the sector.

In the speech, she also stated, “We are also in discussions with Pizza Hut about what it might do to address what appears to be widespread non-compliance by its franchisees. The evidence has been in front of Pizza Hut since January this year. Unfortunately the franchise is yet to make any commitment to address what appears to be a systemic problem in its network.”

Pizza Hut CEO Lisa Ransom said, "Pizza Hut is committed to ensuring we, and our franchisees, are paying team members correctly and we have been working with the FWO to ensure they understand and comply with their obligations as an employer."

She said that since undertaking the new ownership of Pizza Hut from previous owners Yum, in September 2016, the new team has put in place many additional measures to ensure that all franchisees fully understand their obligations as employers including:

  • A 24 hour hotline for all employees and franchisees
  • Access to a third party payroll provider
  • Retraining on workplace employer obligations

"At the same time the Pizza Hut team has been actively communicating with both the FWO and the SDA to further understand any opportunities, and will continue to do so," she continued.

"Now that Pizza Hut is aware of this situation we are working with this franchisee to rectify any concerns raised in the audit. We also look forward to an open and proactive channel of communication with the FWO.

"We urge any Pizza Hut team member with any concerns or questions around pay to call our helpline on 1800 640 124."

Noha Shaheed

Noha writes for Inside Franchise Business. She has worked across the communications landscape, with a background in PR, digital communications, and editorial. She is no stranger to digital and print media, as well as social media platforms.  View More...
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