customer experience

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Why is my retailing competitor ahead of me?


The business that soars in 2020 will ditch omni-channel retail and embrace the single platform of unified commerce. A recent IHL/NCR unified commerce Study discovered single platforms to customers can lead to a

McDonald’s Dynamic Yield technology set for global roll-out


McDonald’s Corp’s new high-tech customer experience initiative is delivering monster results, global CEO and president Chris Kempczinski has revealed. In a Q4 results announcement on Wednesday, Kempczinski said the company

Aligning franchisee, customer, employee experience


Customer experience (CX) is at the top of every boardroom agenda. And rightly so, but equally (if not more) important is the employee experience (EX). It’s proven that CX and

“We’ve thrown out the rule book” – Oporto customer experience revamp unveiled


Iconic Australian fast-food franchise Oporto has launched a full-scale experience update, reviving its storefronts and reworking its training program. The new Oporto customer experience revamp comes after a lengthy research and

Domino’s ‘Tap & Take Only’ concept store unveiled


Announced Tuesday, franchise giant Domino’s ‘Tap & Take Only’ concept store confirms the future of fast-food is officially cashless. The trial sees five Australian stores take all forms of payment

Domino’s and Google offer ‘saved order’ service


Domino’s and Google have partnered to add a speedier way for customers to place and track orders using Google Assistant. The fast food chain allows customers to save a particular pizza order. Customers can now

Donut King and Fasta Pasta number one for customers


Franchise brands Donut King and Fasta Pasta have come up big winners at research firm, Roy Morgan’s recently announced Customer Satisfaction Awards in Melbourne.

3 ways to boost sales through customer experience


The rising popularity of global e-commerce platforms has thrown the relevance of traditional bricks and mortar retailing under the microscope.

Why we need more heart: opinion


There’s been a growing sense of unease swirling in the media recently about brands aligning themselves with charities. Some feel that brands are getting carried away, or are being inauthentic or exploitative. Or as an op-ed published recently on the Mumbrella website put it, they are “hitching to a purpose bandwagon”.

New app boosts customer experience for THE Shed Company


Gold Coast based shed franchise, THE Shed Company has launched an Augmented Reality (AR) App, which allows customers to experience their shed in 3D prior to purchase as part of their in-store experience.