Pool franchise vamps up training to drive franchisee success

By Sarah Stowe | 30 Nov 2016 View comments

A pool franchise has vamped up its training program to drive franchisee success.

Narellan Pools, a fibreglass swimming pool franchise, is on a mission to recruit and develop franchisees to service all remaining markets across Australia. Pool School is a bespoke approach.

“In a big shift for the brand, we have moved our recruitment strategy away from traditional sources – pool builders and landscapers – and toward business people,” said chief operating officer, Peter Baily.

“Over the past 40 years we have come to know that our clients expect a premium level of service and we understand how important it is to boast a franchise network focussed not only on delivering a premium product to a high quality but also providing a world class client experience.”

To achieve this Narellan Pools introduced Pool School, headed by Amber Mackellar, national learning manager.

“It's a bespoke approach that depends the level of industry experience of the incoming franchisee,” she said.

The average Pool School runs for one to two weeks. This includes a tour of Narellan Pools’ manufacturing plant in Picton, New South Wales. Regardless of their industry background, franchisees learn everything from the sales process through to installing a pool.

“Covering everything from access and excavation considerations to scheduling, Pool School is designed to ingrain new recruits with all of the knowledge necessary for success,” she added.

“That way we can ensure that regardless of the background of the individual, we deliver the learning they require to optimise their Narellan Pools business.”

Pool School is part of the initial fee for a Narellan Pools franchise, which starts at $35,000.

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