Pack & Send named Best Courier Service for 2022

Pack & Send has been named Best Courier Service for 2022, adding to wins in 2021 and 2019, with an average rating of 4.5 out of 5. is an Australian consumer opinion site which allows consumers to rate, review, research and compare services, products and brands. 

On the back of winning this award a year ago, the Aussie logistics firm had its biggest year with more customers and more 5-star reviews than before. More than 20,000 customers have shared their opinion by rating us a perfect 5 out of 5 stars on trusted independent review platforms such as Google, ProductReview, TrustPilot and Facebook.

Nicholas Woodward, Pack & Send country manager said “It is extremely gratifying to win this award thanks to our thousands of wonderful, loyal customers. We appreciate the recognition from the ProductReview judges in awarding Pack & Send the most outstanding courier company in Australia for 2022.

“The award ultimately belongs to our franchise partners and customer service team, who exemplify our ‘No Limits’ customer service philosophy – always going the extra mile for our customers,” he said.

A key to the franchise chain’s success has been to focus on providing superior customer service. Customer range from ecommerce retailers needing to send thousands of parcels a week, to small businesses, to occasional customers sending one item. 

Founded in 1993, Pack & Send is a leading courier and freight reseller, servicing customers with value-add solutions for both outbound and inbound parcels. The company brings services to its customers through a network of service centres, logistics fulfilment centres, call centre, online courier booking systems and online retail integrations. 

Find out more about Pack & Send franchise opportunities here.