Pack & Send franchisees boost profits as sales hit $42m

By Sarah Stowe | 11 Feb 2021 View comments

Pack & Send franchisees boost profits as the network’s sales rocket to $42.09m in the first half of the financial year 2021.

Record breaking system-wide sales for the six months ending 31 December 2020 represented a lift of more than 30 per cent over the prior corresponding period.  

All franchisees in the Pack & Send global network across Australia, New Zealand and the UK reported revenue growth. And as sales grew, so did profits, thanks to a business model with relatively fixed operating costs.

The strong sales and profit performance helped stimulate the sale of 14 franchises in the six month period. This included nine current franchisees who reinvested in the brand, adding a second or third service centre to their business.

Pack & Send is a technology-driven logistics enterprise with a physical network of more than 140 franchise outlets servicing the high growth parcel, freight and ecommerce fulfilment market. 

CEO Michael Paul is upbeat about the brand’s medium-and-long term prospects. A recent Business Continuity Institute coronavirus report found that less than a quarter of businesses will revert to pre-pandemic models. Instead, a clear majority will move online and remodel their supply chains to rely on third party logistics companies to fulfil customer deliveries.

“There is no doubt commerce and consumer behaviour has forever changed as a result of Covid and we are  continuing to invest and innovate to even better serve our customers in the future and add value to franchisee  businesses” said Michael.

Last year the logistics company cemented its position as providing the best customer service for courier and freight solutions in Australia. It was awarded top slot in the 2021 ProductReview.com.au Couriers category. Product Review provides a platform for people to rate and review the services of over 100 different courier companies and Pack & Send consistently achieved a review rating of 4.5 out 5 during its sales surge of FY21.

Michael said the results reflected the investment in its technology solutions, powerful marketing techniques  and the great effort and commitment of its local franchisee entrepreneurs and the corporate support office team.