NightOwl unveils e-learning system

By Sarah Stowe | 29 Oct 2015 View comments

NightOwl Convenience has launched a national E-Learning system across its 56 stores today, providing valuable NightOwl information and training tools from the click of a mouse.

The easy to use and navigate web based system, called NOEL, is available to all NightOwl franchisees, staff and support centre team members with a confidential login and password, from any live internet connection.

NOEL provides a comprehensive online training and reporting facility allowing franchisees to monitor their stores and staff training progress in real time, as well as important communication tools such as; a live forum, image gallery (similar to Facebook), document templates, company information, reports, order forms and marketing and promotional material.

NightOwl training manager Lisa-Marie Kerr said NOEL provided a variety of opportunities to the group.

“This is an extremely exciting time for NightOwl as we set world-class training and reporting standards across our business,” she said. “For the first time, we will have the capability to automate our training processes and track store and individual staff progress in real time.

“We can also publish Ômust readÕ news and notices on the homepage, such as staff rosters and track the number of employees who have downloaded and read their rosters.

“Our suppliers and business partners will also have the opportunity to promote their products and services through NOEL to the NightOwl group.”

The system has been developed with Superior Services, AustraliaÕs leading online communication provider. Superior Services CEO Gary Valkenburg said he was excited to be working with NightOwl to launch a convenience retail industry first for the World Manager system.

“Our partnership and the launch of NOEL has been a work in progress for several months,” he said.

“The NightOwl World Manager system is a world class platform that will take NightOwlÕs operations reporting to a new level, while setting a new benchmark in the training, communications and human resource development for the convenience retail industry.”