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Why Godfreys is pleading guilty to 10 charges

Sarah Stowe

Vacuum cleaning retail franchise Godfreys is pleading guilty to 10 charges under New Zealand’s Fair Trading Act. 

New Zealand Vacuum Cleaner Co, which runs the Godfreys vacuum cleaner retail chain across the Tasman, has pleaded guilty to 10 charges under the Fair Trading Act in New Zealand over failure to disclose customer rights within extended warranty agreements.

According to a report by Inside Retail, the charges relate to more than 3000 extended warranty agreements Godfreys sold to customers between June 17, 2014, and September 22, 2015.

Five of the charges relate to the retailer’s failure to provide written advice to customers of their rights under the Consumer Guarantees Act and the right of customers to cancel extended warranties within five days.

NZ Vacuum Cleaner Co, owned by Australian Vacuum Cleaner Co, operates the Godfreys chain in Australia, with 31 stores in New Zealand.