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Hotelier appointed as Quest COO


Quest Apartment Hotels has appointed hotelier David Mansfield as chief operations officer. Mansfield will work closely with David Ridgeway, Quest’s general manager – franchise operations. The new operational structure will see Ridgeway continue

Why it’s crucial to show actual earnings data


Should you provide earnings information in your disclosure document? This question has been a cause of disagreement since the creation of the Franchising Code of Conduct. If you are one

The Inquiry is over. What franchisors do now…


The report is in and there is no shortage of recommendations but what can franchisors do now? Melissa Strain, senior associate and Bruce McFarlane, managing director, BlueRock Law have some suggestions. Although many say

How InXpress chief leads change in the franchise


Marcel Lal is in the top 10 leaderboard of the Top 30 Franchise Executives for 2019. As GM for InXpress Australia he led a management change plan that has brought

Narellan Pools heads to US


Narellan Pools is taking its market-leading business and franchise model into the US. The Aussie firm is partnering with North America’s largest pool company, Latham Pool Products. The Narellan Group

“I love my job”: Fastway Couriers franchisee celebrates 16 years


Cairns courier franchisee Peter Capes is celebrating 16 years delivering for Fastway Couriers. “I’ve worked in the transport industry for many years now,” Capes tells Inside Franchise Business. “I initially

5 minutes with a Bakers Delight superstar


Marty Mason is a great franchise ambassador. The regional manager is a Bakers Delight superstar who goes above and beyond for his franchisees. And that’s why he scooped a slot in

7-Eleven trials catering platters


7-Eleven is trialling a catering service for a range of platters including sandwiches, wraps and sushi. Customers order online and collect the next day at select Melbourne stores. Stephen Eyears, 7-Eleven’s head of

Full facility gym Advance Fitness launches franchise


Specialist, niche fitness studios have been all the rage. Now with the Advance Fitness launch, there’s a new focus on a full facility fitness space. Advance Fitness co-founder Clayton Sinclair is excited

8 strategies for better franchise recruitment


I’ve recently been reviewing the research on successful franchisee recruitment. Many franchisors have seen a decline in enquiries from new franchisees so I’m going to share eight proven strategies to achieve greater