The Leather Doctor is launching a major upgrade of its central software system that is used by its technicians and customers on a daily basis.

Approximately three years ago, the company searched the market for a software system that could manage all tasks carried out by the business for its customers that included updating job progresses, attaching photos, quotes, invoices and communicating with its stores.

After a couple of months searching, the company found no solutions and as a result custom designed and built its own software system called System 1.

The system is free to use by customers where jobs are automatically allocated to technicians who receive a SMS when repair requests are entered by clients.

System 1 also provides customers with real time job status updates as well as additional information on common repairs and tips on how to reduce the need for repairs.

One furniture retailer said, “we feel like we are out on the road with the technicians”.

Technicians are able to manage all aspects of their business that include getting daily run sheets, obtaining video tutorials on different repairs and having the ability to gather all invoices into one batch each week.

The Leather Doctor is a mobile furniture repair business that has 63 technicians operating in Australia. The company has an international team of 15 in Dubai and is currently working on launching in New Zealand and India.