Coffee Club field manager claims excellence award
Dan Gallo from The Coffee Club has taken out the Field Manager of the Year award at this year's MYOB Excellence in Franchising Awards.
This award is for excellence in delivery of franchisee support. Areas assessed included business acumen, influence and negotiation, training and facilitation.
Judges' comment: Dan demonstrates high level business and people skills and clearly brings a sophisticated and systematic approach to his work. His contribution to his franchise system is significant and he is an example of a new generation of field consultants performing the role of a true business coach to their franchisees.
For The Coffee Club Gallo has been hard at work for three years. "I have a very diverse group, 11 franchised stores and the equity stores, and I look after special projects. My persistence and drive is to assist franchisees reach a higher level. I consult on operations, financial management, property management. I've made it my business to deliver for over 17 years."
Right now a concern for franchisees is the Fair Work Act which Gallo describes as a minefield. "I found it very confusing so I immersed myself in it and achieved an understanding."
With a sound knowledge of finance Gallo is on hand to provide just what he thinks franchisees need: a generalist approach from someone who can provide business information but who is also able to offer diverse skills.