New boss at Pack & Send as founder retires

By Sarah Stowe | 17 Aug 2021 View comments

There’s a new boss taking the reins at Pack & Send in September as founder and CEO Michael Paul retires after 28 years at the helm of the international logistics business.

Stepping up to the role of country manager is the franchise firm’s chief operating officer, Nicholas Woodward, who has been with the brand since 2005.

Nicholas has been a key member of the senior leadership team during the brand’s recent strong growth period; Pack & Send posted a record financial year for 2020/21 with global system-wide sales hitting $82.4 million, that’s an increase of 32 per cent over the previous corresponding period.

He was also listed in second place in this year’s Top 30 Franchise Executives report for his actions in helping boost franchisees’ businesses.

Nicholas said his intention is to build on Pack & Send’s current strong position with further innovation.

“The market we serve is very significant and we are uniquely positioned,” Nicholas said.

The appointment has been given the thumbs up by head of global business MBE Worldwide which bought out Pack & Send earlier this year.

MBE region vice president Alberto Sacchetti is predicting a strong future for the Aussie business.

“Pack & Send is certainly in great hands, given the foundation laid with Michael Paul’s leadership, the support of MBE Worldwide global infrastructure, and a path into the future guided by Nicholas and the rest of the Sydney head office support team,” he said.

Franchisees have reported significant profit boosts following revenue rises in a business model with limited fixed operating costs.

And it’s the strong sales and profit performance which have helped stimulate the record sales of 21 franchises in the last financial year, including eight existing franchisees who invested further in the brand, buying a second or third Pack & Send centre.