CouriersPlease boosts franchisee intake by 40 per cent

By Sarah Stowe | 23 Nov 2020 View comments

CouriersPlease is on a roll, with 40 per cent more franchisees joining the logistics firm this year.

CouriersPlease (CP) also boosted staff numbers by 30 per cent and hired hundreds of extra drivers to cope with the demand this year.

The franchise chain has benefited from the big shift to ecommerce in Australia, which has resulted in a massive 80 per cent spike in deliveries between March and October compared with the same period last year.

Victoria saw the strongest deliveries growth across the country, a lift of 150 per cent.

It’s been quite a year for the logistics business which opened six new facilities across New South Wales, Queensland, Western Australia and ACT to improve processing capabilities.

CP also introduced some technology improvements including initiatives to minimise delays. The firm has rolled out its new driver app, CPGo, and launched its self-service returns platform, Boomerang, with an Australian parcel pick-up and drop-off network, Hubbed.

Mark McGinley, CEO of CP, said “We were quick to implement improvements across the business when we experienced the first spike in volumes and forecasted that the growth would continue.

“We are an agile and responsive logistics partner working closely with our customers to provide them the products and service levels that they require to grow their business during these uncertain times. As a result, we feel we are in the best position we have ever been to respond to the expected exponential demand this quarter.

“Due to the passion and commitment of our staff and franchisees we have handled the extremely high volumes of work with great efficiency and have maintained our high service levels.

“We are proud to have provided our franchisees and employees a safe working environment and we are delighted to have been able to support hundreds of others with financial support when other industries were forced to close down.”

Mark believes the steps taken this year have helped prepare the firm’s operations for the expected Christmas boom. The firm expects deliveries to be up 35 to 50 per cent on top of existing volume growth in the lead up to the festive season.