Quest Apartment Hotels

Quest Apartment Hotels

Quest Apartment Hotels


Year Brand Started: 1988
Year Franchising Started: 1988
Capital Investment: The cost of a Quest franchise is calculated based on several factors including number of apartments, tenure, location and existing conditions. Quest is accredited with a number of major Australian Banks who have provided funding of up to 60% of the value of the business. Funding levels provided by banks may vary depending on a number of factors, including the circumstances of the individual Applicant/s.
Qualifications Required: We need our franchisees to be energetic, people-orientated and committed to working within our franchise system framework. It helps if you have previous experience as a successful business owner or have worked within a medium-large corporate enterprise, because running a Quest Franchise is a capital-intensive business.
Resale Opportunity: We are rapidly expanding this network, opening an average of 7 new businesses every year for more than a decade. This growth creates opportunities for our franchisees to expand their own businesses, with many of our existing franchisees owning multiple businesses.
Franchise Fee: Gross sales fee 8% of Gross Sales plus GST (payable monthly in arrears) Brand fee 1% of Gross Sales plus GST (payable monthly in arrears)
Franchise Business Established: 1988
Training and Support: Every franchisee has the opportunity to access and benefit from well documented and proven procedures, training materials, comprehensive policies, guidance and resources. A dedicated Franchise Operations team supports Franchisees to operate within the Quest business format franchise system.
Marketing Support: There is a wealth of support when you become a Quest franchisee. From the onset, you have widespread brand awareness and recognition with a world-class brand. Leading marketing professionals continually invest in brand marketing efforts to make Quest the apartment hotel provider of choice. You inherit systems and technology that have been sourced and negotiated so that you enjoy working with the best structures within the industry at the lowest prices. This makes your transition into the franchise business platform hassle-free. With an automatic set-up into the global distribution system that connects you with corporate travel bookers, travel agents and consumers all around the world, you can trust that you are given every chance of success from the second you open your doors. There is a dedicated team of National Account Managers who have the daily responsibility of managing the relationship with key national clients, coordinating the tendering for these accounts and working to maximise the number of Quest properties utilised by these companies.
Franchise Fee: Gross sales fee 8% of Gross Sales plus GST (payable monthly in arrears) Brand fee 1% of Gross Sales plus GST (payable monthly in arrears)
Additional Setup Costs: Prepaid expenses: Between $30,000 and $150,000 plus GST (indicative costs). These costs contribute to the purchase of the existing prepaid expenses of the business. To qualify for a Quest franchise, you must have sufficient working capital available to you. The amount will vary depending on the size and maturity of the business as well as other factors. Other initial costs include an Application Fee & Initial Franchise Fee, and prior to purchasing a Quest franchise, you will need to obtain independent legal advice. Legal fees vary depending on who you engage and which state you live in.
Number of Units: Today, Quest has more than 170 properties across Australia, the United Kingdom, New Zealand and Fiji
Head Office Located: Melbourne

Make An Enquiry

As Australasia’s largest apartment hotel operator,  we have created a brand business travellers have come to rely on for more than 30 years.

Today, the Quest logo takes pride-of-place atop  more than 170 properties across Australia, the United Kingdom, New Zealand and Fiji. Key to our success are the people who run our businesses – our franchisees who live in the towns and cities where our accommodation is based; who get to know their customers, build relationships with them and make their lives away from home as easy as possible.

We are rapidly expanding this network, opening on average 7 new businesses every year for more than a decade. This growth creates opportunities for our existing Franchisees to expand their own businesses, with many owning multiple Franchises.

We’ve created a business model that takes away some of the major challenges to achieving success in small business, with the support of one of Australia’s most recognisable brands.

You don’t need a background in hospitality to become a Quest franchisee, but you do need a proven track record in running a business or leading a team within a corporate environment. And you do need to be prepared to immerse yourself in the day-to-day running of your business.

It takes a special kind of person to become a Quest franchisee, and as such the selection  process is rigorous. However, the opportunities that come from joining one of Australia’s most recognisable and fastest growing brands, make it more than worthwhile.


Proudly founded in Melbourne, Australia in 1988, Quest has become a market leader in the Australasian apartment hotel sector over the last 30 years.  A partnership with Singapore-based The Ascott Limited (Ascott) means that Quest is now also part of one of the world’s leading serviced residence networks. Each Quest location is hand-picked through a well-defined site selection process, which can involve years of research, considering both the economic situation of the target location, as well as extensive discussions with our corporate customers forecasting where they will need to be. It is no wonder Quest is used by over 80% of Australia’s top 500 companies and has CBD, suburban and regional presence across every State and Territory

In 2019, Quest Apartment Hotels was honoured to be the first Australian franchise system to receive a 5-star rating on the Australian Franchise Rating Scale™. This rating, independently awarded by FRANdata Australia, highlighted the systems and disciplines in place that allow Quest to measure, monitor and support a high level of performance at an individual unit level, and is an excellent endorsement of the strength of Quest’s business format franchise system


The key to Quest’s success lies in a business model, which ensures the extended stay corporate traveller is at the centre of everything we do.

However, for this to succeed, Quest Franchisees must consider two significant stakeholders; the franchisor and our landlords. Both are crucial in ensuring business success.

From the day you join Quest, the Franchisee/Franchisor partnership ensures all Franchisees are supported by Quest business functions including sales, operations and business planning to provide you every chance of success

Franchisees can delight in acquiring a leasehold business which provides the right to generate income from the property secured through long-term tenure with a landlord and therefore, Franchisees hold tenure over a multi-million dollar property without the pressure of raising the capital required to purchase the building.

Commitment and Rewards

To become a Quest Franchisee you must be prepared to make a significant investment and commitment to the business, both personally and financially.

And whilst a typical Quest Franchisee achieves an operating return of between 8% – 20%** per cent of turnover, the rewards in terms of professional satisfaction and lifestyle are also significant.

However, overall success depends on many factors, including your ability and commitment to the business.

** For the year ended June 30, 2018, based on returns provided by 63% of mature businesses. This is an illustrative figure and not a prediction of future performance of any franchisee’s particular business.

Franchises for Sale

Investment required:

The Quest Dandenong business offers a unique opportunity to join the Quest Brand by acquiring a well-established and attractive boutique property in the thriving southeast commercial corridor 35 kilometres from

Investment required:

Recently refurbished, the well-appointed, one (54 Sqm) & two Bedroom apartments (72 Sqm) offer the extra space and convenience of separate living, dining, bedroom area and private laundry facilities. All

Investment required:

The Quest Bunbury business is well positioned for the ongoing growth potential in the Bunbury accommodation market, as well as offering a new Franchisee with potential opportunities to benefit from


Quest Apartment Hotels awarded 5-star franchise rating again | Inside Franchise Business
Hotel chain Quest Apartment Hotels awarded 5-star rating for third successive year
22 Sep 2021

Quest Apartment Hotels has been awarded its third 5-star rating…

Quest for a Cause | Inside Franchise Business
Quest for a Cause brings together franchisees' community initiatives
07 Sep 2021

Quest Apartment Hotels is encouraging franchisees to engage in local…

Quest Geelong Central | Inside Franchise Business
Quest Geelong Central is latest hotel development for the Aussie chain
04 Jun 2021

Hotel apartment chain Quest has just started to build its…

7 new Quest hotels to open including Takapuna | Inside Franchise Business
7 new Quest properties to open by mid 2022
10 May 2021

Quest Apartment Hotels is to open seven new properties in New Zealand between…

Quest Apartment Hotels is recruiting franchisees | Inside Franchise Business
Quest Apartment Hotels is recruiting franchisees for its brand new sites
30 Mar 2021

Quest Apartment Hotels has a new approach to recruiting franchisees which…

Quest Apartment Hotels' new project helps young Aussies like Jenna | Inside Franchise Business
Quest Apartment Hotels' new project to help young Aussies diagnosed with cancer
18 Nov 2020

Quest Apartment Hotels is helping young Aussies diagnosed with cancer. The…

Quest Apartment Hotels executive Michael Bevilaqua and his wife Angalene | Inside Franchise Business
Quest Apartment Hotels executive fulfils lifelong dream to buy a franchise
29 Sep 2020

Working as a franchise relationship manager has been a decade's dedication…

Quest founder Paul Constantinou | Inside Franchise Business
Spotlight on Aussie heritage brand Quest Apartment Hotels
23 Sep 2020

Are you looking for a solid investment? Are you on…

Two couples join forces to open Quest Apartment Hotel - Mark and Ky O'Shea | Inside Franchise Business
Couples join forces to open Quest Apartment Hotel
11 Aug 2020

When Quest veterans Mark and Ky O’Shea got together with…