7-Eleven ParcelMate rolls out 24-hour service

By Nick Hall | 09 Sep 2019 View comments

7-Eleven has strengthened its partnership with logistics company Toll, offering on-demand delivery through its ParcelMate service 24 hours a day, 365 days a year. The new 7-Eleven ParcelMate technology now allows customers to send packages at more than 280 of the franchise’s locations nationwide.

Stephen Eyears, 7-Eleven head of innovation, strategy and business development said the latest announcement furthered the brand’s commitment to providing customers with the ultimate convenience offering.

“The 7-Eleven ParcelMate service provides customers with convenient, reliable, good value options to post parcels in Australia,” Eyears said.

“We’re keeping it simple. Just pop your item in the right size satchel, and pay the relevant flat rate at any 7-Eleven store when you drop off your parcel.”

7-Eleven ParcelMate lockers

The outbound parcel service is the latest incarnation of the 7-Eleven ParcelMate locker system, which was rolled out in 2018.

Eyears said introducing a bespoke platform for on-demand delivery would better serve the network’s franchise partners, helping to meet the evolving demands of customers.

“Our stores continue to evolve based on our customers’ needs. From our research, there is real customer demand for more choice and reliability in parcel services,” Eyears said.

“Being able to access parcel sending services, or parcel pick-ups, at times and locations that suit consumers will be a compelling addition to our offer.”

Technology investment

The 7-Eleven ParcelMate update has involved a significant technology investment from the global franchise chain. Eyears said it was important that the brand offer a carrier neutral service, ensuring that customers receive the best possible price.

“Our investment in a technology led solution allows us to make our 7-Eleven ParcelMate service even more convenient for customers. We can work with parcel service providers worldwide, and other businesses, to allow them to use our pick up service for their customers,” Eyears said.

To continue the 7-Eleven ParcelMate roll-out, the chain is also working alongside a number of service providers, including fellow franchise business Couriers Please.

“The lockers have been installed in 280 stores over the past two years, and we are currently working with our key partner Toll, and also DHL and Couriers Please,” Eyears said.

“We are looking forward to working with a range of parcel services providers and other businesses to provide a new way for them to efficiently meet the needs of their customers.”

By the end of 2019, 7-Eleven ParcelMate lockers are expected to be available at over 400 stores across Australia.