The Realise Group

 Realise Group:

·  Has a great field team who are skilled and reliable.

·  Knows from experience what will work and what won’t.

· Cares enormously about the quality of the work we produce.

· Will say “yes” when other suppliers would say “no”.

· Has the set up, the people, the expertise and the resources to handle it.
 
TESTIMONIALS

7-Eleven has been working with The Realise Group since 2000, and we are very happy with the wide range of services they provide
for us.

These services include Mystery Shopping, Standards Auditing, Customer Research, Training and producing our Franchise Operations Manual. They have also worked on various smaller projects with different departments of our organisation. We find The Realise Group responsive, flexible, thorough and easy to work with. They really care about quality – everything is handled professionally and delivered to the highest standard. They know the retail industry and are able to respond quickly to our needs when we need to move quickly in the market.

It makes my job easier when I work with people I trust to get the job done properly, and I wouldn’t hesitate to recommend The Realise Group to any retail organization hoping to better understand their customers and improve the customer service delivered in their stores.

Sue Owen
National Operations Manager
7-Eleven stores
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Red Rooster have been using The Realise Group for our mystery shopping program since August 2002. We have over 300 stores which are mystery shopped on a monthly cycle. Our stores are located in all states and territories of Australia except Tasmania and many are in regional locations.

We receive exceptional service from The Realise Group. We have worked closely with them to design our program initially and have changed the program at various stages to meet changing business needs. The Realise Group provides reports which are easy to read and reflect the way we do business. They provide a set of reports each month which are always provided promptly, within 5 days of the end of the month.

I find The Realise Group easy to deal with, professional, happy and cheerful to accommodate special request as and when we need them. The Mystery Shopping program has been very well received
in our organization and has been a central part of an overall performance improvement program at Red Rooster.

I would not hesitate to recommend The Realise Group as a Mystery Shopping supplier.

Leonie Anderson
Marketing Director
Australian Fast Foods - Red Rooster
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I must get contacted at least monthly by Mystery Shopping companies eager to acquire our business, we have been running mystery shopper programs for the past ten years and have recently appointed The Realise Group to complete our in-store assessments.

It’s easy to stay with what you know but if the feedback you get is always the same you have to question the value. We operate in a competitive environment and we need feedback that is specific and detailed, a program that will highlight the opportunities in a clear and concise manner.

The Realise Group is all of these things, competitive, detailed and very specific in their feedback, they don’t just ‘flick and tick’, their reports provide me with specific commentary that has helped us improve our operations at each outlet and has assisted us in identifying trends and issues in our overall operations so that we
can develop programs to address these opportunities.

If you want to know what’s really happening give the Realise Group a try, I’m glad I did.

Kate Fellowes
Training Facilitator
Foodco Group Pty. Ltd. (Muffin Break and Jamaica Blue)

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I was particularly impressed by everyone’s attention to detail throughout the entire process, and your ability to meet our somewhat demanding deadlines with minimum fuss. What’s more, the detail and thoroughness of each research report should be applauded, as rarely have I been left with such meaningful and useful reports as these.

In fact, I can honestly say that The Realise Group handled this task better than any other past Research Company that I have dealt with, and that is why I have no hesitation using The Realise Group again in the future. Furthermore, as I made you aware, we always find a degree of defensiveness from our Managers when enlightening them that their stores have been mystery shopped and when sharing the findings with them.

However, being experienced in this behaviour, I appreciated the consideration you gave to this, and the positive and always encouraging style in which you delivered the findings, even when the news was not necessarily positive. I sincerely believe that the credibility of your presentation at our Mnagers Conference played a big role in getting the buy-in from our Managers. Overall, we were extremely pleased with the findings, and also welcomed the flagging of some problem areas in our business that need attention.

After all, knowledge is power, and we are of the belief that mystery shopping is an incredibly valuable tool to identify both strengths and weaknesses and create new opportunities to grow our business. I really enjoyed working with your and your team and look forward to working closely with all again in the very near future.

Tanya Wagner-Smith
Advertising and Marketing Manager
Clive Peeters
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Club X stores have been working with The Realise Group since 2001 on a range of projects to help us improve our retail offer and the delivery of it at store level. The Realise Group have assisted us to develop and document our store policies and procedures, train staff, measure our customer service delivery and do research which has helped us to understand our brand positioning in the market. Being in the adult retail industry presents specific challenges, and The Realise Group have been able to understand our issues and come up with solutions that are practical and which we have been able to implement.

The Realise Group are fantastic to work with. They are customer focused, easy to work with and are flexible enough to be able to change as our needs change. They know their stuff and the quality of what they produce for us is first rate. I would highly recommend The Realise Group to retail organizations who are serious about improving the offer to their customers.

Craig Hill
General Manager
Club X Stores