Townsville’s Snooze franchise has for the third time won the Retailer of the Year award at the franchise network’s annual conference on the Gold Coast, beating more than 70 other stores across the country for the accolade.

The award recognises outstanding performance in areas such as customer satisfaction, commitment to staff development, in-store presentation and business competency.

Snooze Townsville franchisee Rob Ware said “Every team member at Snooze Townsville contributed to winning the Retailer of the Year award, from working hard to maintain the in-store displays we’re so proud of, to ensuring our customers enjoy speedy delivery, are satisfied with our service and are sleeping well.”

The franchise opened its doors in 1989 as BedPost. Since then it has moved four times and seen the brand evolve to Snooze, along the way winning the top award in 1994/5 and 2006/7.