Accommodation franchise chain Quest Serviced Apartments has won the National Customer Focused Franchise award at this yearÕs Australian Service Excellence Awards.

Chosen by customer service association, the Customer Service Institute of Australia (CSIA), the awards recognise AustraliaÕs leading customer service providers.

Chairman of Quest Serviced Apartments, Paul Constantinou, said customer service is the key to maintaining QuestÕs competitive edge.

“This award is testament to the commitment of 2,000 individuals across our business delivering exceptional guest service day in and day out. This award is a proud achievement and shared with more than 120 Australian Quest properties and their employees.”

CSIA executive director Brett Whitford said “With customer expectations continually rising, the wider business community is becoming increasingly aware of the value and role that customer service plays in achieving business success.

“The organisations selected have demonstrated that they are leaders in customer service.”

Since opening the first Quest property in Fitzroy, Melbourne in 1988, the brand has grown to become the largest serviced apartment provider in Australasia, with more than 125 properties in Australia, New Zealand and Fiji.