Mortgage Choice boosts broker efficiencies with new app

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Inside Franchise Business: new app at Mortgage Choice is boosting broker efficiencyMortgage Choice has teamed up with online booking platform Ubookr in a move to improve its customer service proposition and drive greater business efficiency.

CEO John Flavell said the brokerage was pleased to partner with a “revolutionary” technology provider.

“Earlier this year, we launched a limited trial with Ubookr and the results were impressive,” he said.

“Through the trial, we saw first-hand just how easily the online appointment booking system could streamline broker businesses and improve the customer service proposition.

“Now, thanks to our new partnership with Ubookr, consumers can also arrange an appointment with their Mortgage Choice broker with just the touch of a button.”

The app simplifies communication between brokers and customers, allowing clients to view a broker’s calendar and book in an appointment time.

“For our brokers, the Ubookr app has allowed them to easily manage and review their calendar, improving their efficiency and productivity.

“In just a short period of time, we have seen improvements in broker efficiency across our network,” he said.

Flavell said the integration of the Ubookr platform into Mortgage Choice’s business operations was just one of the ways the company was seeking to enhance their customer experience.

“As part of Mortgage Choice’s 2020 vision, we are committed to providing our customers with any financial product through any channel at any time. The integration of the Ubookr platform is just one of the innovative new technologies we are harnessing to make this vision a reality."

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