A Castle Hill, Sydney, outlet has been named 2013 Franchise of the Year by Kwik Kopy Australia.

Franchisees Brian and Jane Heydon were at the company conference in Hobart to accept this national award which is judged by the senior management team at Kwik Kopy Australia. The award criteria looks at print and design centres exceeding key performance indicators in areas such as production efficiency and sales growth, as well as qualitative measures such as a franchise’s contribution to the Kwik Kopy system.

Kwik Kopy managing director, David Bell described the team at Kwik Kopy Castle Hill as “the complete package”.

“Great customer service costs almost nothing to get right but can cost businesses dearly when they get it wrong.  Kwik Kopy Castle Hill is a great example of a business that gets it right every time. They make their customers a priority and as a result receive a huge amount of positive feedback and loyalty from their customers in return,” he said.

In customer loyalty studies conducted by Kwik Kopy Australia, the team at Castle Hill achieved 100 percent each time.

“Customers always say how much they enjoy working with the team at Kwik Kopy Castle Hill.  After almost 10 years running the centre, winning this award is testament to Brian and Jane’s commitment to building lasting relationships with their customers,” Bell said.

FRANCHISEE SUCCESS

Winning franchisee Brian Heydon originally worked for Kwik Kopy Australia as a business development consultant before buying the Castle Hill store in 2003. He said the transition from head office staff to franchisee was easy .

“I am a strong advocate of the business and have always seen the great opportunity that exists within the Kwik Kopy system,” Heydon said. “There are definite benefits to being part of such a strong national franchise community.”

Kwik Kopy Castle Hill’s business has improved year-on-year since the husband and wife team bought the centre, with the business going from strength to strength once Jane came on board full-time.

“We enjoy what we do and have a fantastic team whose work and attitude is of the highest standard,” Heydon said. “Taking time to fully understand each customer’s business and their needs is central to everything we do.  We regularly follow-up to ensure the needs of our customers are understood and we aim to exceed these at all times.”