Triple Crown for Computer Troubleshooters IT support franchise

The inclusion of Computer Troubleshooters Australia in the annual BRW Fast Franchise list has recognised the IT support franchise network for its continued growth.  

The IT support franchise was founded in 1997 in Australia, and was last listed in the BRW Fast Franchise in 2006 as the number 1 export franchise. Since then, the IT support franchise has grown to almost 500 locations in 27 countries around the world.

Nick Roche, National Director of Australia, explained, “What make the achievement even more remarkable it that we are also the largest IT support franchise in Australia, so combining growth with size is a significant accomplishment. It demonstrates that IT support businesses see great benefit in being part of a large group who have the scale and experience to help in many facets of their business”

“Significantly it vindicates our objective of focusing on servicing the Small Business community who appreciate our local support model and the reliability of a Global brand. We are also now seeing that vendor support has increased as we have become a clear leader in the 1-20 seat IT support market, a market that has up until recently been quite fragmented for vendors”

The BRW listing comes on top of the recent “Best in Category - Technology Franchises” awarded by the Franchise Business Review by the group in the US which is a measure of Franchisee satisfaction.

Roche continued to explain that to demonstrating success in network size, growth, and franchisee satisfaction is the triple crown of franchising. “In corporate life this is like working for the biggest company, hitting all your targets, and topping the employee engagement scale”.

The IT solutions franchise group continues to benefit from the increasingly complex IT demands of small business, where reliability and service is highly valued.

Roche commented, “Our model seems to work well with Small Business customers who want a trusted relationship with their IT advisor and don’t want to deal with the impersonal standards of support they may get from large IT organizations or random encounters they may have with small independent providers”

“We continue to strive to our goal of becoming the Australia’s leading IT support provider to Small Business – we need to continue to grow our franchise partners, franchise network, alliances and partnerships to make this happen over the next few years”.