Mrs. Fields support makes becoming a gourmet cookie franchisee a positive experience

For YeQiong (Tracy) Liang, investing in her Mrs. Fields QV Melbourne gourmet cookie franchise was a truly positive and rewarding experience that has taught her many new skills.

Moving to Australia from Shanghai was a big step for Tracy, especially leaving behind her husband and young daughter. However she and her husband knew that to provide a better environment for their daughter to grow up and receive a good education in they had to make the move.

Tracy arrived in Melbourne and immediately began the search for a business she could invest in that would meet the requirements of her Visa and help her move toward earning permanent residency for herself and her family.

After careful evaluation she chose to begin her new career in food retail, finding that it was a low risk business whose products were always in demand.

Tracy was immediately attracted to the Mrs. Fields QV Melbourne gourmet cookie franchise as it was small and easy to operate. Initially she had not considered buying a franchise but after becoming a member of the Mrs. Fields gourmet cookie franchise family she is certainly glad she did.

The friendly support team taught Tracy a lot about business and how to be successful, and her sales have grown by at least 20% per annum since she took over the store.

Initially Tracy's spoken English was not strong so Mrs. Fields recommend she recruit a multi lingual team to help her better communicate between suppliers, customers, and other team members. Mrs. Fields also extended her training to give her an opportunity to improve her communication skills before taking over the business.

Tracy has certainly noticed the differences between business in Australia and business in Shanghai, however she loves her Mrs. Fields gourmet cookie franchise, serving her customers and learning how to communicate effectively with them in English.

Having the strong level of support the Mrs. Fields gourmet cookie franchise pride themselves on providing really made Tracy's introduction to Australia, franchising, and the food retail industry a positive experience and now she cannot wait for her family to join her to share their new life in Australia.