Customer service performance analysis for businesses with Service Integrity's mystery shopping program

Service Integrity 's mystery shopping service has assisted numerous firms and organisation in assessing and improving customer service. A number of firm’s also avail the mystery shopping business’ services as a regular ongoing means of measuring customer service performance at their outlets or business centres. Regular clients of the advisory services business usually increase the frequency of mystery shopper visits in certain circumstances such as the opening of a new outlet or after the completion of training programs at their business centres or while introducing a new product or service at their business centre.

Service Integrity's services have become popular with clients because of the nature of the data that is provided by the advisory services business after a mystery shopper visit. The data provided by the Service Integrity representative provides real action opportunities.

The usual procedure for Service Integrity's mystery shopping service includes a visit by a representative of the advisory services business and a thorough analysis and quality review of the store based on the visit. Then a questionnaire approved by the firm is distributed among employees and based on these, Service Integrity prepares a detailed reports containing score performance and store rankings to the client.