Customer exchanges a breeze with new Returns system

Fastway Couriers franchises launched its new Returns system in June, providing retailers with a more flexible and cost-effective method for managing customer returns.  

Fastway Couriers CEO, Richard Thame, says the system has proven an instant hit with retailers, especially those in the growing online retail sector.

"In its first month of operation, our Returns system has been a welcome addition to our service offerings, in particular to the hundreds of eBay sellers who utilise Fastway to send goods to their customers," says Thame.

Thame says the Returns service provides sellers and recipients with a convenient way to organise and pay for returns, which can be sent from a third party location back to a seller, or even to another nominated delivery address. 

"For example, if a consumer decides to return a pair of shoes they purchased online, they would normally contact the seller to organise shipping back to the item's original location. This is where our Returns system comes in.  Normally, this process would involve contacting the purchaser, organising the return, shipping the return and finally, receiving reimbursement," says Thame.

"With our system, the retailer can facilitate all aspects of the return process by logging on to Fastway's Online Portal. We then contact the recipient with return details and a downloadable label they can attach to the item. All the consumer has to do then is leave the item in a convenient place for courier pickup. It's simple, easy and very efficient."

Like all Fastway deliveries, the returns are fully trackable via the Online Portal. To set up the new Returns service, customers simply need to set up a pre-paid account with Fastway. 

A Fastway Couriers franchise could be your ticket to a brighter future
Fastway Couriers currently have a number of Courier and Regional franchise opportunities available. Enquire today to join their award winning team and share in the success.

As a franchisee, you will benefit from:

• a guaranteed income package* 
• low start-up costs 
• a perpetual franchise agreement 
• an exclusive territory 
• no weekend work 
• easy to operate business 
• unparalleled support and training 
• strong, nationally recognised brand 
• an award winning franchise system