Baker & McKenzie’s technological support system enables uninterrupted employment law services for businesses

Baker & McKenzie is a legal services provider that has acknowledged and embraced the advantages of having an integrated online support system. The legal franchisee business maintains a number of systems that provides support and other resources that are required by the employment law business’ professionals to effectively service clients.

The BakerWeb intranet is an online resource site that hosts a number of communities where Baker & McKenzie’s lawyers can share knowledge regarding the firm’s practices and support functions. The legal franchisee business also has a number of other web tools which enables the capture and effective distribution of information about all issues that concern the firm and its members. Information on the industries and clients that are serviced by the firm are captured by the web tool and disseminated among the legal franchisee business’ lawyers.

Baker & McKenzie also has a dedicated Document Support Centre in Manila that operates 24/7 and allows the lawyers to turn around dictation and transcriptions and create and format documents at all times, even without the local support staff. Also housed in Manila is a network operations centre, which constantly monitors the functioning of the employment law business’ global infrastructure, identifying potential problems and preventing them.