A customer from outside of Slique 's service area had attempted to restore his porcelain tiles with six other companies, all unsuccessfully. As a last resort he asked Slique to travel to his property, this proved to be his best decision.
New porcelain tiles had been installed throughout a customer’s home and the tilers had completed the job by incorrectly applying a sealer, leaving a surface residue throughout the home. The result was tiles that marked incredibly easily, to the point where footprint marks were left everywhere he walked.
The customer had some unlaid and unsealed tiles left over, which he used as a direct comparison to his problematic floor.
He contacted a total of six companies in his effort to get the tiles restored. Not one of the companies was able to achieve the desired result, and the customer was getting very worried about the situation. He contacted the Tile Warehouse’s tile expert who recommended Slique tile care franchise as the best people to complete the job.
The customer lived some distance outside Slique’s normal service area, but the Branch Manager of the stone care franchise spent over an hour on the phone with him discussing the solution and attempting to put his mind to rest.
Slique technicians were flown to the customer’s location and before work officially commenced they completed a test area to prove that Slique could restore the damage. The customer was concerned about the entire process due to his previous bad experiences, so Slique Technicians took every care to keep the customer informed at every stage.
A successful result was achieved on the test area, completely removing all the sealer residue from the surface and based on these results the remainder of the job was finished.
The customer also asked the Slique technicians to resolve two other problems with marble and porcelain in his bathrooms.