The mission of Prosell

The mission of Prosell is to help its clients improve the quality of execution in sales and customer service interactions.

Prosell believes that superior execution comes from the integration of five key elements:

1. Clear and unambiguous performance measures

2. Easy to access and objective performance data

3. Staff that have the skills and knowledge to execute with quality in every interaction

4. Regular performance feedback

5. Targeted workplace coaching

Is sales and service management working?

The relationship between managers and their sales/service teams appears to be wrought with inefficiency and ineptitude. Prosell’s latest research clearly demonstrates an unquestionable connection between internal service quality and the delivery of external customer service.

A worryingly high proportion of managers in sales and service environments are failing to adequately communicate with, praise or assist their teams. In short they are simply not fulfilling a role that adds value to their team or their customer base.

Worse still, not only are line managers failing to inspire, they are actually considered by their teams to be a direct threat.

The research found that management must improve the sales and service performance of frontline staff by ensuring a continual cycle of on-the-job development together with best practice models planned and communicated for each role. This allows managers to mend any deviation from the desired performance as it occurs and with minimal fuss.

Read more about buying a franchise and running a franchise.