No limits to the success of Pack & Send

Every year, a franchise will acknowledge exceptional performers within its network, but what does it say about the business and its prospect?

The recent award finalists from Pack & Send show that success within the network is achieved whether the business is just beginning or has been established for numerous years. At their recent Conference in Melbourne, the delivery franchise company rewarded 14 franchisees and were recognised for a range of achievements, including sales performance, ‘no limits’ awards and team players to name a few. The variety of recognition awards in any franchise network can offer some insight into the company as a whole and what success could look like.

Shane and Sally Cole, winners of the Pack & Send Franchisee of the Year 2009, have much to share about their recent successes. Owners of Pack & Send Melbourne City 3, the pair have a wealth of experience across numerous Australian franchise networks. Prior to opening his retail franchise store, Shane worked for a company that recruited and selected franchisees for a range of Australian franchises, one of which was Pack & Send. Prior to this role, Shane also worked as a Franchise Support Manager, assisting franchisees in building their business.

These experiences provided Shane with the insight to invest in his own franchise. Aside from the systems and processes Pack & Send employs, Shane was drawn to the genuine and approachable Management Team.

Five down the line, Shane and Sally have built their own business within the delivery franchise network and have been recognised with the top gong for their commitment to excellence in customer service and successfully establishing their store in the Melbourne CBD.

Also, the new retail store, Pack & Send Pyrmont in Sydney, also demonstrated success within just seven months of opening its doors. Franchise Owners, Lissa Becker and Mike Smart won the Rising Star Award that recognises those who are new to the network but show extraordinary promise. Both Lissa and Mike have achieved outstanding sales results and have increased their turnover each month since opening in March 2009. The team were also commended for their immaculate retail display and exceptional customer service.

Acknowledgment of franchisees and their businesses within a franchise network, as well as the types of achievements they are recognised for, should demonstrate the overall success of the network, its systems, support team and profit margin.

Before starting a franchise, review the company’s recognition system and criteria. It may just offer that necessary piece of information when deciding on the right franchise.