Franchise Council of Australia award presented to Mr Rental South West

Home appliance hire franchise, Mr Rental Franchising Pty Ltd  South West, recently took home the Franchise Council Australia (FCA) 2009 Awards Regional Single Franchisee category. Mick Caddy opened Mr Rental South West in 2006, building a team of five employees.

Finalists for the FCA Awards were judged across various categories, including business performance, leadership and involvement within the franchise group and local community.

Mr Rental Rockingham’s appliance rental franchise won Second place in FCA 2009 Awards Single Franchisee category.

Alan Payne, General Manager of Mr Rental appliance hire franchise network, congratulated Mr Caddy and the South West team on the prestigious award.

“The South West store has always put their hand up to trial new products, and Mick is on the product committee for Mr Rental. He is responsible for keeping all the Western Australian franchisees updated and informed of the outcomes from these meetings,” he said.

Mr Payne also commended Mr Caddy’s social responsibility and involvement in the local community. His involvement ranges from his service as a Justice of the Peace, to donations and involvement with the Leukemia Foundation, Bunbury Young Voices, Make A Wish Foundation, Rotary, Asbestos Diseases Society and the local Catholic School and Church.

Mick is also a member of the prestigious Mr Rental V-Club, an honour for top performing franchisees, who conduct themselves ‘above the line’ professionally and personally Mr Payne continued.

Mr Caddy puts his success with the appliance hire franchise down to his supportive family, and an equally supportive local business network.

“All of the WA Mr Rental stores meet monthly for a day to review our businesses and put in place goals and objectives for the future. There are seven Mr Rental stores in WA, so we get a good range of ideas and compare all of our KPI’s against each other. This group of business people, together with those in our local Chamber of Commerce, is one of the main reasons we have been so successful,” he said.

Providing exceptional customer service every time is something Mr Caddy and his team are passionate about, and is a non-negotiable in the business.

“Our primary success is derived by treating all our customers equally and with honesty and respect. We treat all our customers as though they are our number one client and have fostered a loyalty that has helped us grow our business to where it is today,” Mr Caddy said.

Mr Caddy added that renting is an attractive option for families looking to maximise their cashflow by not having to purchase big ticket items outright.

“We supply fridges, TV’s, washers, dryers, televisions, sound systems, game consoles and even furniture and fitness equipment within 24 hours and look after any repairs or issues with any of the appliances,” he said.