Key to Fastway franchise’s success is courtesy, thank you very much

Wanting an opportunity to work for themselves, Michael Song and his wife Nancy became Fastway franchise partners in May 2005 and things have taken off since then. Within a couple of months, the income from their courier franchise has grown tremendously to one of the top earners in the Perth depot, giving them enormous encouragement and satisfaction.

If anyone wonders what is the key factor that contributed to the success of this husband and wife courier franchise team, the answer is courtesy.

“Courtesy is very important, courteous people like people who are courteous. This way, you can maintain friendly relationships with your customers and you can trust that your customers stay loyal. This especially important in rare circumstances when you are late to deliver parcels, your customers are more understanding when you apologise sincerely, as well as providing reasons.

“Providing good service is also another element,” he added, in regards to his courier franchise.

For people who place such importance in being courteous, it is not difficult to understand why their Fastway franchise is doing so well and is still growing steadily.

The territory of their mobile franchise, Osbourne Park, was a split from a bigger territory. Michael and Nancy find it very comfortable to work in this small territory. They are now working towards building up the territory so that they can split the territory for capital gain.