Fastway Couriers support for regional franchisees

Support for Regional Fastway franchise partners comes from the team at the Franchise Support Office. An initial three week training course is given for the Fastway Couriers franchise owners, which incorporates classroom and on the job training. Learning receives ongoing importance, and new courier franchise training modules are delivered at the two annual conferences or via one on one visits.

Every Regional Franchisee receives a two day visit every month from a senior member of the courier franchise Support Office team. A specific person or area of concentration can be requested to assist in the areas of sales, marketing, administration, IT, operations, business planning, or any other aspect of operating a Fastway Regional Franchise.

The comprehensive intranet accessed by all Regional Franchisees worldwide, contains a huge library of manuals, which features an excellent search function for courier franchise owners to obtain information or answers to questions. The intranet is a central system from which all forms and PowerPoint training can be accessed, reports posted, finances calculated, and up to date news obtained. In fact the intranet is a cyberspace meeting place for discussion and information for all mobile franchise partners.

An IT support team assists courier Regional Franchisees to understand and operate the Fastway Couriers franchise software programs. The Fastway Couriers franchise has always been at the forefront of IT developments, and has quickly implemented new systems when a direct benefit to courier franchisee's businesses can be achieved.

Marketing is made easy for Regional Franchisees as the Fastway Couriers Franchise Support Office have a large range of local marketing programs which incorporate all the artwork needed to implement. These programs are continually updated or added to on a monthly basis, and are sent to all Regional Franchisees in a regular 'marketing pack'. In house Desk Top Publishers provide personalised artwork in a quick turn around time, and all Regional Franchisees make regular use of this service.

Group purchasing arrangements are negotiated with suppliers to utilise the Fastway Couriers franchise group buying power, ensuring that each franchisee is not only able to make savings, but can order items in a seamless manner.