Computer Troubleshooters is Australia’s largest IT service franchise with over 90 Franchisees in Australia and over 480 worldwide across 27 countries. The Computer Troubleshooters franchise was created and developed in Coffs Harbour, NSW in 1997.
Recent recognition includes the Listing in the 2010 BRW Fast Franchise List and the recent “2010 Best in Category - Technology Franchises” awarded by the Franchise Business Review in the US which is a measure of Franchisee satisfaction.
Our franchise success is based on helping you create the business that best suits your skills, experience and desires. You may wish to operate a business from a home base, handling most of the technical work yourself. Or you may wish to start from a service centre, managing technical staff to handle the day to day work.
Both options work well, and in practice some Computer Troubleshooters start as a home operation, then expand into a service centre.
Many of our Franchisees have strong IT backgrounds in corporate environments or have a passion for IT and are looking for a challenging Small Business as an alternative for lifestyle, financial, and personal development reasons. Computer Troubleshooters provides this opportunity for business freedom with the support, methodologies, and camaraderie of a well established proven franchise structure.
The Franchise
What we have found is that the potential market for a credible franchise network like ours is that on-site computer services are huge. This is particularly so when the company offering the service is seen as part of a strong global company.
Almost all small businesses and home offices use computers and depend on them to be working properly. They do not have the skills, the time, or the desire to do their own computer service, repair, and upgrades, and that puts us right in the middle of one of the fastest growing industries in the world.
On top of that, our business is not seasonal and it does not rise and fall with the economy. Business services, and in particular on-site computer services are one of the top growth areas in franchising.
We do not compete with the large computer stores. We are their allies. Our focus is on service, and at the highest exemplary level of service. This allows us to retain customers for the long term, which provides for on-going work and as a wonderful source for referrals.
Our core services are:
- On-Site hardware & software support
- Software installation & troubleshooting
- System upgrades and networking
- Internet, email support & services
- Security, data backup & storage
- Regular maintenance of systems
- Managed Services
- Day to day operations help
- Advice to management and computer staff
The Investment Required
Your total financial investment required is $27,000 (plus GST).
This includes your training, a Fully Funded Start Up Advertising Campaign in your area, the franchise systems, the tools and the supporting documents necessary to get you started in your own business.
Instead of worrying about how to obtain customers, what services to offer, what pricing to use, which are the right tools to use, and a myriad of other issues, you will be able to hit the ground running with a time-tested formula.
Here are some of the items that the Computer Troubleshooters franchise fee covers:
- Exclusive Territory
- Complete Business Documentation & Support
- Business Tools
- Technical Tools
- Trademark Usage
- Initial training
- Spare Parts Kit
- Technical support
- Access to our private websites & file areas
- Business plan assistance
- Funded $4,000 Start Up Advertising Campaign
A fixed license fee is payable monthly, with a 3 months grace period, and then limited to a small fixed increase each year. A monthly advertising levy is also made to a State marketing fund. This latter amount is held in trust to be used by the group as a whole at the total discretion of the members. (e.g. yellow pages advertising, promotional activity, etc.)
The other key part of the equation is your commitment to make the business work. It will require 100% investment of your time and energies.
Computer Troubleshooters has experienced rapid growth through effective marketing of its franchise system and the formation of strategic alliances with other support or service providers within the IT industry.
A key benefit with Computer Troubleshooters is that you become a member of an 90+ strong Australian team, and the global team of over 480 Troubleshooters. Our network, as distinct from other smaller franchise groups or operating on your own, is very attractive to National Account companies, suppliers and larger businesses.
Our first 2 locations were set up in 1997 and since then the organization has grown to over 480 locations in Australia, New Zealand, Ireland, Holland, the USA, Canada, England, Romania, Greece, Egypt, Kuwait, Hong Kong and Singapore. New locations are being added regularly and, in time, coverage will be offered in many other parts of the world.
Next Steps
If you would like to continue your evaluation of the franchise opportunity, the next step is for you to complete the Franchise Information Request on our Website www.computertroubleshooters.com.au
This will give us the chance to send you more detail on the Franchise methodology and benefits. We then ask you return details of your experience and aspirations by filling out a no obligation request for consideration.
After that our Regional Director will contact you to arrange a meeting with you to further explain our operation and provide you with a complete set of documents for you to review, including our franchise disclosure document, agreement, financial details and a list of franchisees.
If you want to work for yourself, not by yourself in one of the fastest growing sectors of the economy then Computer Troubleshooters is the ideal opportunity for you.