Cold Rock Cleveland and Victoria Point ice cream franchises win award for customer service

Christine Paul, owner of Cold Rock Cleveland and Victoria Point ice cream franchises has won the Award for Excellence in Customer Service in the Retail Sec tor at the 2011 Redland Retail Awards after being nominated by customers.

The Brisbane bayside businesswoman said, “Winning the award is a great honour.

“My philosophy is all about providing fantastic customer service and as long as a customer walks out with a smile on their face, then we’ve done our job.

“I really enjoy my job because Cold Rock is such a fun and friendly business to work within - who wouldn’t be happy serving up unique ice cream creations for a living?

“I’d like to thank everyone who voted and for continuing to support local businesses.”

Ms Paul and husband, Scott took over management of the ice cream franchise in Cleveland in 2008 before opening their Victoria Point Cold rock store last December.

The Pauls have proven to be successful with the ice cream franchise, clocking up approximately 1,500 fans on their Cold Rock Cleveland-Victoria Point Facebook page.