Before any work is undertaken on a customer’s car, the Midas franchise gives the customers the opportunity to see exactly what work is required and any suggested repairs. The car care franchise also offers to show the customer the completed work, plus let them keep any parts removed from their car.
When customers bring their car to the automotive franchise, they receive a free, written inspection report before any work commences. The customer is told how much the repair is going to cost, upfront and in writing. The car repair franchise produces exact quotes detailing all costs, including parts and labour.
A written National Network guarantee backs up all repairs carried out by the Midas franchise. This means, if customers every need a follow up service, they can take their car into any Midas franchise throughout Australia. The car care franchise has documented “Standards of Service” which has the required or suggested repairs for each service. Also, the car repair franchise has a range of quality product options to choose from to suit the needs of each customer and their car.
31-May-2006