Service Integrity is an international mystery shopping services provider and is the leading provider of that service in Australia. The mystery shopping business assists its clients in assessing the actual customer service experience afforded at the client’s business centres through a reliable tool that gathers information at the “moment of truth”. The advisory services business assists the clients by providing factual and objective data regarding customer interactions with the client’s employees.
Service Integrity is especially suited to provide this service as it has extensive experience and considerable expertise in this field. The firm has nearly 35 years of experience in providing mystery shopping services to companies in various industries and maintains a network of over 100,000 representatives and licensees throughout the world. The firm also services nearly 450 clients. The advisory services business also has comprehensive internal quality check systems, which ensure that the clients get accurate and quality mystery shopping data.
Service Integrity's extensive network of representatives and licensees also allows the firm to regularly rotate its shoppers. All these features have combined to make the advisory services business a thoroughly professional firm that offers clients a comprehensive and accurate mystery sopping service which helps them in improving their services.19-Oct-2007