Commenced Operating: 1992, started franchising in 1994
Number of Outlets: 436 franchises as at 31 December 2006
Length of Agreement: 5 years + 5 years
What are your franchise's goals for 2007?
1) Continue our dominance within the mortgage broking industry
2) Continue doing our best to help our franchisees increase their wealth
3) Achieve double-digit profit growth
4) Continue high quality recruitment at a rate of approximately five franchisees per month
5) Continue broadening and improving our retail presence; number of outlets, accessibility for customers and fit-out quality
What are the significant achievements your franchise has celebrated in the last months?
1) Loan book reaching $27.7billion (as at 31 December 2006) as a rate faster than Australian mortgage system growth
2) Achieving impressive customer satisfaction survey results –remaining in the 90th percentile for customer satisfaction and potential for repeat and referral business
3) Launching the 13MORTGAGE phone word and, within two months, seeing 60 per cent of customer service centre leads originate from that phone number
4) Loan approvals and settlements grew at 6 per cent and 8 per cent respectively on the prior corresponding reporting period
This article is courtesy of
Mortgage Choice.
See the
buying a franchise page for additional information.
25-Jul-2007