Insurance Made Easy takes great care in providing small and medium businesses with suitable
franchise insurance policies that suit their business structure. The
business services firm has established a process to deal with any complaints that the client might have regarding services provided and insurance products arranged. The
insurance business provides a quick and fair means of resolving disputes through its ‘Internal Dispute Resolution Process’.
The business services firm is bound by the resolution recommendations of Insurance Brokers Disputes limited if it is unable to resolve the dispute by its internal process. The clients are asked to contact the Account Executive of the insurance business to explain the nature of the complaint either verbally or in writing. The complaint, if not resolved satisfactorily, is brought to the attention of the Compliance manger of Insurance Made Easy.
The complaint is investigated by the business services firm and a solution is brought back to the client within 20 days of the initial complaint. The complaint, if not resolved satisfactorily, will provide details for the reason of the outcome and directs the client to the Insurance Brokers Disputes Limited to have the matter cleared. If the complaint is against the policy itself, the complaints manager of the Insurance Company should be notified.
30-Sep-2007